For people who intend to get into this particular profession, there are a certain amount of qualities that you have to possess. The people in this profession have to perform several duties such as updating all the important data on the service desk and maintaining it, conducting various surveys to gauge consumer satisfaction and making sense out of them, and providing training to the junior staff. To perform all these duties efficiently, it is necessary for a professional to be technically skilled. All these skills reach perfection with a minimum amount of experience. Humanitarian values like positive outlook, patience, and team spirit are also required in this line of profession.
The job at a helpdesk requires dealing with a variety of software and systems. For a good professional, a thorough knowledge of all these systems is essential. Also, there is a great deal of patience required to build a successful career in this field. The customers, who call in the hope of finding a solution to their problems, should be helped in every way possible. Irrespective of the pressure, the professional is expected to be courteous and soft spoken with the customer. Also, the professional should be the kind of person who can work in close coordination with his junior as well as his managers. Customer satisfaction should be the main aim of these professionals.
In order to become helpdesk professionals, an individual has to have a minimum academic qualification. Along with a diploma at high school or any equivalent course, the help desk professional should be well trained at the use of various sorts of software that are required to be used in the profession. Some of the important functions that helpdesk professionals are expected to be acquainted with are word-processing, spreadsheet and database formation, and maintenance. There is also a need for these potential professionals to know how to support basic hardware or software in microcomputers. Routine tasks such as installing software, configuring them, operations involving file backup and installing microcomputers are expected out of the professional. Hence, some level of experience and training in these fields is also essential to find a good job in this sector.
As far as prior experience is concerned, it is very important with regards to this field of working. Along with the basic training you receive at handling the various technical aspects of the job, the practical experience that comes your way when you actually start working in an organization is also necessary. Most of the companies prefer to have helpdesk professionals who have a decent amount of experience in this particular sector. This experience makes it very easy for the professionals to handle the software and hardware and also be able to deliver good quality results.
With the growth in technical knowledge all over the world and with the constantly rising number of customers, it is becoming mandatory for almost all companies to maintain a help desk. There is tremendous potential for these professionals in all parts of the world. In fact, a lot of companies value hard working professionals and provide them with unbelievably amazing packages.
The average salary for a professional involved with helpdesk activities is somewhere around $37,000. Of course, these figures change with regards to the type of company and the skills and working hours of the professional. No amount of money is a good enough salary for a good and productive professional. Once you have a good amount of experience and are confident of fulfilling the duties assigned to you well, then you can expect a lot of growth in this field.
It can thus be concluded that a helpdesk can prove to be one of the brightest career opportunities of today's world. It is the ideal place for young people who are interested in computer hardware and are focused on working hard for their goals. Once you become a helpdesk professional, there should be no task involving hardware that you cannot do. The profession requires a great deal of technical knowledge and the professional must be well versed with the software he deals with on a regular basis.
