When you are looking at help desk jobs, you will find that you are essentially working as a troubleshooter. People are going to be coming to you, and they are going to have issues that range from problems with software, issues with their hardware or even with difficulties that they have using a system. You need to be someone who knows the answers or who can find them, and you need to deal with the people around you in a competent and polite fashion. There are far too many jokes out there about help desk staff that are the opposite of helpful, and if you are worried that you fall under that category, you need to reconsider! If you are looking for a job as a computer help desk technician, you will find that you are in a place where you need to look into how you are going to be able to deal with people as well as with machines.
One thing that you might be surprised that you need to do is going to help people learn how to deal with their systems. For instance, are you someone who is interested in making sure that your accounting department understands the software that it uses, and are you ready to move forward and to make sure that they can use it without errors? In many cases, you may even find yourself running small classes where people are learning about the way that things work and where they are going to be able to figure out more and more about the system that they are using. Because of this, you need to be someone who is a fast learner and you will also find that you are someone who needs to be able to figure out more and more of the system. The more you know about it and the errors that the people might run into, the better you will be able to help them.
You should also look into how you are going to be able to get the information that you need. In the first place, you will need to work on getting certifications that will prove your experience. Things like the A+ exam and the Net+ exam and the certification that will go with them can make things a lot more straightforward. Take some time and learn more about the work that you are thinking about doing and also think about getting into the classes that will give you the right kind of knowledge. Similarly, the more experience you have with these systems the better off you are gong to be.
Finally, are you a person who is ready for a help desk career or job? Remember that not only do you need to know computers but you also need to be someone who knows a lot about how they fit together and how people use them. You need to be someone who is patient and who is helpful on top of this. Good communication skills are actually tougher to teach than computer knowledge sometimes!
Take some time and consider what your options are going to be when it comes to learning more about the right computer help desk position. It can make a huge difference to the way that you move forward.
