Help Desk Jobs and Responsibilities
Help desk is the busiest department in a company because it is in charge of all computer-related problems. The best way to build a help desk is by building a team with varied experience and abilities so that there is somebody doing the administrative work while the others specialize in networks. Make a reporting system and procedure for everyone to follow for special request, urgent, or other nature of requests. You have to determine your limits and be clear about the kind of help you are providing and unable to do so that it will not slow down the help desk.
If you are hired on the job, you may work to a multi-location organization. You will act as the engine room of the company because you will work on IT-related problems like hardware repair, network support and software troubleshooting, perform IT installations. Aside from the technical qualifications of the IT professional, you will also answer calls from employees extend technical knowledge regarding computer-related problems, act as the liaison between computer users and network administrators, programmers and designers. In this way companies will no longer go to the repair shop for their computer software problems just dial their phone and the IT expert can help them any time of the day. Hiring IT professionals and experts to do the helpdesk jobs makes the companies increase their production and give full satisfactions to their customers. Smooth flow of the transactions is observed. Aside from that, it will lessen the cost of hiring a group of employees because one IT professional can do the helpdesk job alone.
Highly technical people who deals primarily with computer and computer-related job has a variety of jobs to perform If you want a help desk support job you should have technological, communication, and problem-solving skills and a desire to stay on top of a rapidly changing field. Helpdesk workers’ earn from $33,000 and $45,000 annually. To ensure effective delivery of services, companies send their helpdesk workers into training for a period of ninety days or it depends on the technical needs of the company. Software and hardware vendors, some colleges and universities in the United States offer continuous technical trainings for IT workers. The purpose of said training is to sharpen the technical skills of their helpdesk workers and cope up with the new trends required by the job. Familiarity with the ever changing computer and computer software are the highlights of the training.
Educational Requirements and Tips
IT helpdesk careers are also called computer support specialists. Workers in this field provide customer support by handling technical issues, investigating the problem, and resolving them over the phone or the internet to be able to help the customer use the computer system effectively. Educational requirement for this job vary depending on the company you will be working with but they mostly require the candidate with a degree in computer science or systems engineering although some jobs may only require IT related courses.
You can also run your own Help desk office once you have established a funding source. Get the best deal for computers, tables, chairs, rent, and lines of communication and opt for all-in-one plan to save on one set price. Find an office that will accommodate a number of staff or volunteers and design the work station with enough room for conversation and privacy.
Preparing for an interview is your strongest point so be prepared so that you will be less nervous and you will allow your personality to shine. Dress one or two step above what is expected of you but be conservative with your dress and hairstyle. Prepare for questions like what is your greatest weakness and how you overcome them or state an example where you demonstrated leadership or whether you consider yourself as an easy going person and be sure to back it with examples from your previous jobs.
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