Helpdesk Specialist Contractor

Profile

Helpdesk Specialist-Contract PositionOn-site in AtlantaBenefitfocus Inc. Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. Benefitfocus is searching for a Helpdesk Specialist Contractor to join our team. This is a contract position which will start immediately with plans to end around the end of the year. This role will be based out of our Atlanta office. The Helpdesk Specialist will provide first and second level helpdesk support including direct response to user needs and/or routing needs to appropriate department support personnel. He/she will be the first responder to the helpdesk ticketing system as well as phone, email and text messages and IM. This person will resolve level one/two issues accordingly escalating advanced issues to advanced level helpdesk technicians. A significant focus of this role will be imaging and setting up equipment for new hires and wiping equipment upon employee offboarding. Responsibilities: Provide technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware.Provide technical assistance related to issues in a VDI environmentRespond to queries either over the phone or by video conferencing, occasional in person.Image, pack and ship laptops and peripheralsResponsible for maintaining Helpdesk ticketing queueWalk customer through problem-solving process.Install, modify, and repair computer hardware and software.Clean up computers.Run diagnostic programs to resolve problems.Install computer peripherals for users.Follow up with customers to ensure issue has been resolved. Requirements: 2 years’ experience working in a Windows 10 EnvironmentExperienced in trouble shooting Windows 10 desktop applications such as O365Familiar with VDI conceptsMust be people orientated and enjoy interacting with people and working in groups

Company info

Benefitfocus, Inc.
Website : http://www.benefitfocus.com