Help Desk Intern

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:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:\u003cstrong\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eJob Summary:\u003c/font\u003e\u003c/strong\u003e\u003cbr\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eThe Helpdesk Intern is responsible for providing quality technical support with a high degree of customer satisfaction for low to moderately complex requests in a timely manner.\u0026nbsp; This position will enter tickets and document reported issues, ask detailed questions and resolve the reported issue or refer the support request to the next level for resolution.\u0026nbsp; \u003c/font\u003e\u003cbr\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eThis role will serve as the first line of contact for the Enterprise Technology Department from all levels of colleagues, based on the issue, and will support both domestic and international colleagues.\u0026nbsp; Follow-up with callers with a resolutions or status on when ticket will be completed.\u003c/font\u003e\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003e\u003cspan style=\color: rgb(68, 68, 68);\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eKey Responsibilities:\u003c/font\u003e\u003c/span\u003e\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;\u003col dir=\ltr\\u003e\u003cli\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003ePromote positive customer service attitude among peers; foster professional relationship with all colleagues by listening, understanding and responding to their needs.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\2\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eAnswer colleague technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat or in-person on a rotational basis.\u0026nbsp; Log the colleague’s first contact as a new ticket or update any relevant open tickets.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\3\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eFoster professional relationship with all colleagues by listening, understanding and responding to their needs.\u0026nbsp; Promote positive customer service attitude among peers.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\4\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eAnalyze, trouble-shoot and resolve referred ticket entries related to equipment, hardware, software, peripherals, etc.\u0026nbsp; for low to moderately complex issues.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\5\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eProvide clients with step-by-step instructions on use of equipment, passwords, sign-on or other administrator activities.\u0026nbsp; If unable to resolve, refer ticket to a Desktop Engineer II. \u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\6\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eResearch questions utilizing a variety of resources, including manuals, senior level desktop support colleagues or management.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\7\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eLog all issues and resolutions, while working closely with senior desktop engineers and IT management on problem resolution.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\8\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eContribute to the technical knowledgebase by adding or editing knowledge articles for consistency and sustainability.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\9\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eCommunicate call trends in IT team meetings.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\10\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eReceive and fulfill requests for AS400 reports.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\11\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eReceive and fulfill requests for check printing per user/department and placing them in the receiving cabinets.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\12\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003ePerform Tape backup on a schedule basis per documented processes.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\13\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eCommunicate with new colleagues on computer use, passwords, explain issues and resolutions, update activity or train on new equipment or software.\u003c/font\u003e\u003c/li\u003e\u003c/ol\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eSupplemental Responsibilities:\u003c/font\u003e\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;\u003col dir=\ltr\\u003e\u003cli\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eStay current with system information, changes and updates. \u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\2\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eAssist in maintaining an inventory of IT hardware and software assets and must ensure proper billing methods are utilized when offering equipment to users.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\3\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eAssist in maintaining an inventory of IT hardware and software assets and must ensure proper billing methods are utilized when offering equipment to users.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\4\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eProvide remote technical support for conferences, special events, webinars, etc.\u003c/font\u003e\u003c/li\u003e\u003c/ol\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eMinimum Skills, Knowledge and Abilities:\u003c/font\u003e\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;\u003col dir=\ltr\\u003e\u003cli\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eAssociates degree in Computer Science, Information Technology.\u0026nbsp; A combination of education and/or experience may be considered. \u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\2\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eMinimum of one (1) year of experience in a Desktop Support environment that includes ticket logging, detailed problem outlines and initial recommendations to resolve problem.\u0026nbsp; \u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\3\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eEvidence of working knowledge of several of the following:\u003c/font\u003e\u003cul style=\list-style-type: circle;\\u003e\u003cli\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eWindows Operating System, \u003c/font\u003e\u003c/li\u003e\u003cli\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eActive Directory knowledge and usage, and/or\u003c/font\u003e\u003c/li\u003e\u003cli\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eMicrosoft Office applications, including Excel, Word, Internet and preferably Lotus Notes.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003cli value=\4\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eDemonstrated ability to listen, ask questions, follow-up and address client concerns.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\7\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eMust demonstrate experience in a fast-paced workplace and ability to be flexible, responsive and self-directed.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\8\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eProven ability to function in a team environment, supporting team members when needed.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\9\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eEvidence of ability to work effectively with customers in person and on the phone.\u003c/font\u003e\u003c/li\u003e\u003c/ol\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003ePreferred Skills, Knowledge and Abilities:\u003c/font\u003e\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;\u003col dir=\ltr\\u003e\u003cli\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003ePursuing a bachelor’s degree in Computer Science, Information Technology or related discipline.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli style=\background: white;\\u003e\u003cspan style=\color: black;\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eJunior level class standing or above and actively enrolled.\u0026nbsp;\u003c/font\u003e\u003c/span\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli style=\background: white;\\u003e\u003cspan style=\color: black;\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eMinimum overall GPA of 3.0\u003c/font\u003e\u003c/span\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli style=\background: white;\\u003e\u003cspan style=\color: black;\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eDemonstrated excellent customer service skills.\u003c/font\u003e\u003c/span\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli style=\background: white;\\u003e\u003cspan style=\color: black;\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eAbility to work in a fast-paced environment and ability to be flexible and responsive\u003c/font\u003e\u003c/span\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003ePrior experience with basic TCP/IP Networking protocols.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003c/ol\u003e\u0026nbsp;\u003cbr\u003e\u003cstrong\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eWork Conditions:\u003c/font\u003e\u003c/strong\u003e\u003cbr\u003e\u0026nbsp;\u003col dir=\ltr\\u003e\u003cli\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003ePosition requires ability to work traditional and non-traditional hours (nights, weekends, holidays, etc.) providing remote or direct support on a rotating schedule.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\2\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eThis position is required to carry a 24/7 technical support phone on a rotational basis.\u0026nbsp; \u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\3\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eThis position requires the ability to lift and carry computer equipment (up to 50 lbs.) and be flexible to work in small spaces (i.e., under desks, etc.).\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\4\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003ePosition requires responding to inquiries, via phone, in-person directly or remotely, for assistance as well as walk to a colleague’s workstation to resolve an issue.\u0026nbsp; Routinely uses office equipment such as computers, phones and headsets.\u003c/font\u003e\u003cbr\u003e\u0026nbsp;\u003c/li\u003e\u003cli value=\5\\u003e\u003cfont style=\font-family: century gothic,sans-serif; size: undefined;\\u003eWorks in a normal office environment where there is minimal physical discomfort due to temperature, noise, dust and the like.\u003c/font\u003e\u003c/li\u003e\u003c/ol\u003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Req Number,AnswerValue:4998BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Detroit,VerityZone:formtext6,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Position Type,AnswerValue:Internship,VerityZone:formtext4,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Functional Area,AnswerValue:Information Technology ,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Michigan ,VerityZone:formtext2,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Posted Job Title,AnswerValue:Help Desk Intern,VerityZone:formtext7,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Business Unit,AnswerValue:LITTLE CAESAR ENTERPRISES INC. ,VerityZone:formtext3,QuestionType:single-select,ActualValueFromSolar:null}],GQId:2916,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:4998BR,Title:Help Desk Intern,JobSiteId:6894,Link:https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=26290\u0026siteid=6894\u0026PageType=JobDetails\u0026jobid=847399,isEverGreen:false},JobDetailFieldsToDisplay:{Position1:formtext3,JobTitle:formtext7,Position3:[formtext5,formtext6,formtext2],Summary:jobdescription,Section2Fields:[autoreq,jobtitle,formtext4]},BrandingConfiguration:{\brandingSettings\: {\Responsive_AdvancedCSS\: \\,\Responsive_BackgroundColor\: \#FFFFFF\,\Responsive_BackgroundImage\:
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Company info

Detroit Tigers, Inc.