IT Help Desk Associate Boca Raton FL

Profile

What We’re Looking For

2U is a SaaS company that partners with top-tier universities to power digital degree programs that are as good (or better) as their on-campus counterparts. We are hiring for a number of entry-level HelpDesk positions of varying experience levels ranging from no IT experience (seriously!) to 1-2 years. This is the perfect job for the computer and/or tech enthusiast looking to take that next step into an amazing career with great people.

It's a job that's perfect for:

Someone who lives and breathes tech as a hobby and wants to turn it into a career.

Someone fresh out of college looking for their first IT job.

Someone working for an MSP who wants to come in-house.

Someone working totally outside the IT industry who just needs a shot.

In short, we’re looking for a great communicator who loves technology. Someone who is motivated to learn, customer-focused, and organized.

We're a collaborative and proactive Helpdesk, so you'll be involved in business operations on day one. 2U is a fast-growing technology company, recognized consistently by The Washington Post as a top workplace and expanding our public profile daily. This is an incredible opportunity to get your first 1-3 years of Helpdesk under your belt. We truly believe in teaching good IT habits and will provide a ton of training and learning experiences.

We’d love it if you came in with basic troubleshooting skills for both Windows and Mac systems and a willingness to be a jack of all trades tech. Copiers, phones, computers, Google Apps, Active Directory, all of it. IT Help Desk is a customer service occupation, so if you hate dealing with people this is not the job for you.

You should know basic tech support concepts (like you'd give your family) and assume that you'll learn the rest as you go along.

Bonus points for experience with any or all of the following:

Salesforce

Google Workspace (G Suite)

JIRA

Active Directory

Single Sign-on and Multifactor Authentication systems

Any and all other SaaS applications

This is an on-site role at one of the 2U offices with potential hybrid flexibility so proof of COVID-19 vaccination is required.

About 2U Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

Medical, dental, and vision coverage

Life insurance, disability and 401(k)

Unlimited snacks and drinks

Generous paid leave policies including unlimited PTO

Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

To learn more, visit 2U.com. #NoBackRow

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

Company info

2U, Inc
Website : http://2u.com