Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in New York City, NY
View more jobs in New York

Job Details

Help Desk Manager ITSM ServiceNow Remedy contact center call center help desk ITIL

Company name
Mvp Consulting Plus, Inc.

Location
New York City, NY, United States

Employment Type
Contract

Industry
Help Desk, Manager, Customer Service

Posted on
Sep 03, 2022

Apply for this job






Profile

HBITS-04-12291

Key responsibilities include, but are not limited to: Respond and analyze inquiries from end-users received via telephone, email, and in-person requests while troubleshooting or determining best course of action by escalating issues to appropriate teams as necessary.

Remotely assist users with technology problems using a searchable knowledge base.

Assist users with service requests and incidents via phone, chat and by email. Enter incident and service request details in the ServiceNow system and give status to users who inquire. Review and assign incidents to CIS responder groups.

Assist users with password change requests and access issues for enterprise applications

Monitor email and tracking software for service requests and incidents that require Service Desk action.

Escalate system production outages and critical issues to Service Desk management.

Provide excellent customer service while upholding CUNY policies and services.

Help Desk Manager:

Help desk managers complete both technical support and organizational duties, including answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines.

Senior 60 - 84 months Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education. 36 months' experience using ITSM software like ServiceNow, Remedy, etc.

36 months' experience working as an IT service desk agent or similar end user support role for IT applications and/or hardware.

60 months' customer service experience serving the public or an organization in a contact center, call center, help desk or service desk.

24 months' experience in an IT organization following ITIL best practices

Bachelor's Degree

Certifications in ServiceNow or ITIL

Toll Free:

855-818-5109

Local:

518-218-1700

Map

& visit our office

Corporate - Albany NY

435 New Karner Rd, Ste 202

Albany NY 12205

Chicago

63E Lake Street, Ste 201

Chicago, IL 60601

Florida

17258 SE 121st Ave

Summerfield, FL 34491

© 2018 MVP Consulting Plus. All Rights Reserved.

Company info

Mvp Consulting Plus, Inc.

Similar Jobs:
Executive Desktop Support
Location : New York City, NY
Executive Desktop Support My client a local leader is looking for an Executive Desktop Support. Previous executive IT support experience is required. The soft skills are very important for this role. Tech skills include :Windows...
Support Engineer II
Location : New York City, NY
JOB DESCRIPTION At Warby Parker, we’ve proven that businesses can scale, be profitable, and do good in the world. Now, we’re searching for a motivated IT Support Engineer to join our 70 person Technology team to help take this mi...
Help Desk
Location : New York City, NY
Global Law Firm Location New York City, NY - Midtown Manhattan Salary Base salary to $75K, bonus, benefits including Medical, Dental and Vision Coverage; Paid Time Off; 401K; Life and AD&D Insurance; Savings Accounts; Corporate Gy...
EmploymentCrossing was helpful in getting me a job. Interview calls started flowing in from day one and I got my dream offer soon after.
Jeremy E - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 HelpDeskCrossing - All rights reserved. 21 192