Service Desk Analyst

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3 Month Contract
GBP110 Daily rate (Inside IR35)
Hybrid Working (Welwyn Garden City)
Hays are currently recruiting for Service Desk Analyst to work for one of our trusting clients. Your new role would include duties of:
Manage incidents/requests agreed SLA/OLA and maximum efficiency
Accurately diagnose and resolve technical hardware and software issues
Direct or escalate requests, incidents, or problems as required, with accurate and triaged information
Identify and escalate situations requiring urgent attention, informing management of recurring incidents using the incident escalation process
Research questions as necessary using available information resources for inclusion into the knowledge base
Communicate and advise users on appropriate steps to resolve issues
Accurately log all support/service interactions through ITSM tool and processes
If this is something of interest to please contact me.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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