Desktop Support Specialist

Profile

Posting Details

Working Title

Desktop Support Specialist

Position Number

00266A

Department

LIBRARY TECHNICAL SERV

Location

Norfolk, VA

Type of Position

Classified

Type of Job

Full Time

EEO Category

C Technicians

Job Description

This position provides technical support related to the installation, maintenance, and upgrading of desktop computer hardware, software, peripherals, and related networking within the University Libraries and areas within the Learning Commons @ Perry Library.

Type of Recruitment

Knowledge, skills and abilities

Basic knowledge of operating systems (Windows 10, MacOS), hardware, software and peripheral functions.Basic knowledge of personal computer hardware configuration.Demonstrated basic ability to communicate professionally and effectively with libraries staff.Basic analytical and troubleshooting skills and ability to solve problem in a timely manner or escalate if needed.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Basic experience providing service, support and maintenance of desktop computers, peripherals and mobile devices in an enterprise environment.

Preferred knowledge, skills, abilities, education, experience, licensure, certification

Associate's or Bachelor's degree in IT or related field or equivalent combination of education and experience.Some understanding of Active Directory and Group Policy.Some experience with Microsoft Endpoint Manager.Some experience with Mac OS in a JAMF Casper environment.
Basic working knowledge of TCP/IP networking. Basic working knowledge of ticketing system (ServiceNow preferred).

Conditions of Employment

Evening or weekend hours may occasionally be needed to support special projects.

Annual Salary/Hourly Rate

Salary is commensurate with education and experience and begins at $ - $37,042

Job Requisition Number

S01827

Job Open To

General Public

Open Date

02/21/2022

Close Date

03/04/2022

Open Until Filled

No

Special Instructions Summary

Please include names and contact information for three professional references, preferably current and/or past supervisors.

Criminal Background Check

The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

****

Equity Statement

It is the policy of **MEMBERS ONLY**SIGN UP NOW***. to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please ****.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*). * Please describe your experience with installation, upgrading, and troubleshooting of computing hardware and software.

(Open Ended Question)
Applicant Documents
Required Documents
Resume
Cover Letter/Letter of Application
Contact Information for Professional References
Optional Documents
Curriculum Vitae
**MEMBERS ONLY**SIGN UP NOW***.

Company info

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