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Help Desk Technician III TS/SCI required - Lackland AFB TX - Military Veterans

Location
San Antonio, TX, United States

Posted on
May 28, 2023

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u003cbu003eResponsibilities for this Positionu003c/bu003eu003cbru003e u003cbu003eLocation: u003c/bu003e USA TX San Antonio - 102 Hall Blvd (TXC056)u003cbru003eu003cbu003eFull Part/Time: u003c/bu003e Full timeu003cbru003eu003cbu003eJob Req: u003c/bu003e RQ148394u003cbru003eu003cbru003eu003cbu003e Type of Requisition: u003c/bu003eu003cbru003eRegularu003cbru003eu003cbru003eu003cbu003eClearance Level Must Currently Possess:u003c/bu003e u003cbru003eTop Secret/SCIu003cbru003eu003cbru003eu003cbu003eClearance Level Must Be Able to Obtain:u003c/bu003e u003cbru003eTop Secret/SCIu003cbru003eu003cbru003e u003cbu003e Public Trust/Other Required: u003c/bu003eu003cbru003eNoneu003cbru003eu003cbru003eu003cbu003eJob Family:u003c/bu003e u003cbru003eHelp Desku003cbru003eu003cbru003eu003cbu003e Job Qualifications: u003c/bu003eu003cbru003eu003cbru003eu003cbu003eSkills:u003c/bu003eu003cbru003eDesktop Management, Help Desk Operations, Information Technology (IT) Support, Users Supportu003cbru003eu003cbu003eCertifications:u003c/bu003eu003cbru003eCompTIA - Security - CompTIAu003cbru003eu003cbu003eExperience:u003c/bu003eu003cbru003e1 years of related experienceu003cbru003eu003cbu003eUS Citizenship Required:u003c/bu003eu003cbru003eYesu003cbru003eu003cbru003eu003cbu003eJob Description:u003c/bu003e u003cbru003eu003cbru003eGDIT is looking for u003cbu003eHelp Desk Technician III u003c/bu003ewho holds an active TS/SCI clearance. Must be onsite Lackland Air Force Base in San Antonio, Texas.u003cbru003eu003cbru003eTasks in direct support of the government include, but are not limited providing or assisting the team provide the following services:u003cbru003eu003cbru003eu003cbu003eHelp Desku003c/bu003e - Provide customer interface by supporting requirements, such as, network accounts, web browsing (i.e. Internet Explorer), e-mail (i.e. Outlook), word processing (i.e. Word), spreadsheets (i.e. Excel), databases (i.e. Access), presentation (i.e. PowerPoint), photo editor, desktop publishing, scanning, writing to appropriate media, telephone voice mail and services, equipment issues, etc. Provide multi-media coordination and assistance supporting the setup of conferences, meetings, and Video Teleconference (VTC) operations.u003cbru003eu003cbru003eu003cbu003eProblem Resolutionu003c/bu003e - Provide IT support to resolve and document problems, using appropriate ticketing systems. Escalate problems to the appropriate organization or process, when required. Utilize the current customer provided priority matrix as an order to responding to service requests (e.g. trouble tickets).u003cbru003eu003cbru003eu003cbu003eCore HW and SWu003c/bu003e - Support for common, standard user workstations, and associated software (standard/common configuration/build) deployed throughout the organization. Review, maintain, and correct any configurations that do not comply with Airu003cbru003eu003cbru003eForce and organizational policies. Serve as a single source for Standard Desktop Configuration (SDC) images. Control usage and install SDC on all appropriate workstations.u003cbru003eu003cbru003eBuild equipment in accordance with latest SDC images and provide equipment install at user desktop.u003cbru003eu003cbru003eEnsure Equipment Custodian Officer (ECO) or Unit Software License Manager (USLM) approves all hardware and software prior to use.u003cbru003eu003cbru003eu003cbu003eHandheld Wireless Devicesu003c/bu003e - Support wireless devices (e.g. smart phones, cellular air cards, etc.) users. To include service setup, maintenance, and end user support.u003cbru003eu003cbru003eu003cbu003eSpecialized Network Supportu003c/bu003e - Support special network user devices and other mission systems and applications deployed within an unclassified/classified environment or network.u003cbru003eu003cbru003eu003cbu003eRemote Desktop Managementu003c/bu003e - Support capabilities allowing assumption of control of an end user device for problem analysis and resolution.u003cbru003eu003cbru003eu003cbu003eMoves, Add's and Changes (MAC) requestsu003c/bu003e - Provide specialized support for increasing, decreasing, deleting, and adding, location adjustment of services for devices and applications, and port security requirements.u003cbru003eu003cbru003eu003cbu003eEmail and Chat Servicesu003c/bu003e - Design, install, operate, maintain, and support messaging and, collaboration, including Government Personal Electronic Devices/Tablets/Mobile Devices/etc., voice and data plans, supporting servers, end-user mobile, anti-spam, and pop-up solutions.u003cbru003eu003cbru003eu003cbu003eHelp Desk Intranet siteu003c/bu003e - Maintain SharePoint helpdesk intranet site, which contains information on standards, security policies, technology ordering and technical tips and hints.u003cbru003eu003cbru003eu003cbu003eHelp Desk Performanceu003c/bu003e - Measure and provide weekly help desk performance reports to Task Lead, Service Desk Lead, or COR. Provide recommendations to make the help desk more efficient.u003cbru003eu003cbru003eu003cbu003eNetwork Healthu003c/bu003e - Provide troubleshooting and resolution expertise to determine network component and configuration issues/failures.u003cbru003eu003cbru003eu003cbu003eTechnical Assistanceu003c/bu003e - Provide technical assistance to support organizational program initiatives. Coordinate solutions with team leads, supervisors, appropriate managers, specialists and/or Contractor technicians.u003cbru003eu003cbru003eu003cbu003eCustomer Trainingu003c/bu003e - Provide formal, informal, and On-the-Job Training, related to help desk applications, to customers and Military/Government internal staff, as required.u003cbru003eu003cbru003eu003cbu003eComplianceu003c/bu003e - Ensure all systems comply with IAVA, IAVB, and TCNO direction. This includes, but is not limited to, reviewing, applying, testing, implementing patches, changes in settings, and updating reporting databases.u003cbru003eu003cbru003eUtilize existing problem prevention and workload reduction techniques. Recommend enhancements to existing techniques and new techniques to Government staff.u003cbru003eu003cbru003eAttend weekly meetings to update Government leadership on status, issues, and resolutions as required.u003cbru003eu003cbru003eu003cbu003eSTIG Compliance-u003c/bu003e Maintain software and hardware in accordance with applicable Security Technical Implementation Guide (STIG) guidance.u003cbru003eu003cbru003eu003cbu003eRequires:u003c/bu003eu003cbru003eu003cbru003e1 years of directly related experience supporting help desk operations.u003cbru003eu003cbru003eAssociates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.u003cbru003eu003cbru003eCompTIA Security certification with valid CE status.u003cbru003eu003cbru003e#AFOpportunitiesu003cbru003eu003cbru003eu003cbu003eScheduled Weekly Hours:u003c/bu003e u003cbru003e40u003cbru003eu003cbru003eu003cbu003e Travel Required: u003c/bu003eu003cbru003eLess than 10%u003cbru003eu003cbru003eu003cbu003e Telecommuting Options: u003c/bu003eu003cbru003eOnsiteu003cbru003eu003cbru003eu003cbu003eWork Location:u003c/bu003e u003cbru003eUSA TX San Antoniou003cbru003eu003cbru003eu003cbu003eAdditional Work Locations:u003c/bu003e u003cbru003eu003cbru003eCOVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the customer site requirements.u003cbru003eu003cbru003eWe are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.u003cbru003eu003cbru003eGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.u003cbru003eu003cbru003ePI217888820

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