eDiscovery Technical Support Specialist

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Job Information
Deloitte
eDiscovery Technical Support Specialist
in
Chicago
Illinois
Are you an analytical, problem solver with a passion for investigating complex business issues? Are you interested in working with a dynamic team that uses market leading technology to identify emerging threats and minimize risk within their client’s environment? If so, Deloitte could be the place for you! If you are seeking a role that offers you the opportunity to advise Federal clients through critical issues, while allowing you to develop personally and professionally, consider a career in Deloitte Advisory’s Forensics and Investigations practice.
Work you’ll do
Works under the direction of the Technical Support Manager. Responsible for providing user and technical support to our end users on a number of eDiscovery, Processing, and Forensics applications. Facilitate communication about application maintenance schedules and outages. Work with engagement to maintain client documentation and access. Perform preliminary troubleshooting for technical issues. Work to update/upgrade applications and provide post upgrade/patching testing to validate success. Verify documentation and qualifications to manage the permissions and access of end users. Adherence to a queue and coverage schedule, with fast response times during coverage hours. This position will require after hours and weekend work at regular intervals. Coverage and testing for weekend and post patching events.
The Team
Transparency, innovation, collaboration, sustainability: these are the hallmark issues shaping Federal government initiatives today. Deloitte’s Government and Public Services (GPS) practice is passionate about making an impact with lasting change. Carrying out missions in the GPS practice requires fresh thinking and a creative approach. We collaborate with teams from across our organization in order to bring the full breadth of Deloitte, its commercial and public sector expertise, to best support our clients. Our aspiration is to be the premier integrated solutions provider in helping to transform the Federal marketplace.
Our Forensic and Investigations practice provides investigative expertise to analyze events, people, entities and financial data in order to extract relevant insights for our Federal clients’ mission-critical needs.
Qualifications
Required:
Bachelor's degree in Accounting, Business, Finance or another Business-related field.
2 years of relevant Forensic, Investigative, or Discovery industry experience.

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