Customer Helpdesk Jobs in Albany

Knowledge Builders Inc. Is currently recruiting for the following position. If this sounds like your or someone you know please forward a copy of your resume ASAP so we can discuss ..

HBITS-03-11964 Daily tasks will include: Develop and implement an Organizational Change Management (OCM) Plan and Program Develop a comprehensive Communication Plan and Stakeholder Analysis Identify communications channels, and issue communications to ..

HBITS-04-12227 Provide support and technical assistance to the New York State Education Department - ACCES-VR Unit, including Vocational Rehabilitation (VR) staff, participants, and vendor community: Respond to Level 1 support queries ..

HBITS-04-12602 Day to day tasks include but are not limited to the following: Assist end-user customers and resolve user's technical problems Ghost PC's when necessary Manage user accounts Maintain inventory Perform ..

HBITS-04-12341 Duties include, but are not limited to, the following: To professionally and courteously answer Help Desk calls/e-mail messages as they come in ensuring that every location has support coverage. Use ..

... utilizing the trouble ticketing system, customer portal and network monitoring tools. ... systems and applications to ensure customer service orders and repair tickets ... Description Core Responsibilities Handle inbound..

HBITS-04-12789 Daily tasks will include: Perform Tier 2 Level support for Health Commece System (HCS). Log and track support tickets. Create, review, and updated user support documentation. Provide quality assurance testing ..