THE LARGEST COLLECTION OF HELP DESK JOBS ON EARTH
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... working in 24/7 Public Safety Call Center or Public Safety Helpdesk environment ... 12 months experience using a Call Center/Help Desk incident tracking system such as ... professionally and..
... DUTIES & RESPONSIBILITIESAnswer customer facing IT Support contacts and provide a ... administration and supportEscalate issues to IT or other work-groups after all ... time of turnover or when..
... and incidents that require Service Desk action. Escalate system production outages ... and critical issues to Service Desk management. Provide excellent customer service ... upholding CUNY policies and services...
