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... in assisting Level 1 technical support for law enforcement agencies.. Minimum ... months experience using a Call Center/Help Desk incident tracking system such as ... HEAT providing first level..
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... to provide level 2 technical support to over 4,000 DOH staff; ... to expedite large equipment roll-out. Support and deployment O365 Pro Plus ... experienced in the usage and..
... To professionally and courteously answer Help Desk calls/e-mail messages as they come ... ensuring that every location has support coverage. Use of LanSweeper, ITSM ... to provide level 2..
... applications. Interact with users via Help Desk telephone, email, and face-to-face. Triage ... accurate summaries and reports of support activity. Work with technical and ... experienced in the usage..
... to provide level 2 technical support to over 4000 DOH staff, ... experienced in the usage and support of a collection of development ... assistance. 36 months experience managing..
... of technical staff. Provide training, support, and troubleshooting. Review and test ... and expedite large equipment roll-outs. Support and deploy O365 and Office ... experienced in the usage and..
... applications. Interact with users via Help Desk telephone, email, and face-to-face. Triage ... accurate summaries and reports of support activity. Work effectively with technical ... experienced in the usage..
... material as needed (ie. CDs/DVDs) Support multifunction and IP printers by ... experienced in the usage and support of a collection of development ... months experience working in a..
