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... standard operating procedures. We globally support a wide range of enterprise ... better outcomes. Responsibilities • Provide support for end users in Windows ... telephone, incoming tickets and onsite..
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... on the lookout for a Support Engineer to join our proactive ... the root cause of a Help Desk request lies and implementing a ... with the technological savvy..
... customer experience a must. . Support of end users via phone ... end users via phone and Remote Desktop, resolve all aspects of ... 2 issues. . 80% phone..
... software applications, hardware, printers and remote technologies directed to the Information ... interdepartmental teams Provide onsite desktop support to users on a regular ... basis Respond to occasional after-hours/emergency..
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... priorities and provide guidance and support to help desk staff Provide coaching to team ... salary actions Ensure that IT Help Desk services are being operated in ... manner..