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... standard operating procedures. We globally support a wide range of enterprise ... better outcomes. Responsibilities • Provide support for end users in Windows ... telephone, incoming tickets and onsite..
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... on the lookout for a Support Engineer to join our proactive ... the root cause of a Help Desk request lies and implementing a ... with the technological savvy..
... customer experience a must. . Support of end users via phone ... end users via phone and Remote Desktop, resolve all aspects of ... 2 issues. . 80% phone..
... priorities and provide guidance and support to help desk staff Provide coaching to team ... salary actions Ensure that IT Help Desk services are being operated in ... manner..
... software applications, hardware, printers and remote technologies directed to the Information ... interdepartmental teams Provide onsite desktop support to users on a regular ... basis Respond to occasional after-hours/emergency..
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