Resolution Help Desk Jobs in New York

About IPsoft: IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems. IPsoft leverages ..

Knowledge Builders Inc. Is currently recruiting for the following position. If this sounds like your or someone you know please forward a copy of your resume ASAP so we can discuss ..

... Candidate will provide support to Help Desk activities, troubleshoot problems, anticipate the ... monitors all issues through to resolution. * Participates and coordinates end-user ... responsibilities as instructed. *..

... Expert (SME) or unit for resolution Report significant and recurring issues ... self-service articles/Frequently Asked Questions (FAQs) Help Desk Manager Help desk managers complete both technical support .....

... applications. Interact with users via Help Desk telephone, email, and face-to-face. Triage ... limitations. Provide immediate assistance and/or resolution of issues, where possible, or ... an advanced education 60..

... problems that the first-tier of help desk support is unable to resolve. ... expertise. Responsibilities/Duties: The position provides resolution/escalation/tracking of requests for desktop support ... gain customer concurrence for..

HBITS-03-11729 Duties include, but are not limited to, the following: Respond to all service requests. Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 ..

HBITS-04-12843 Duties include, but not limited to the following: Respond to all service requests. Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH ..

... problems that the first-tier of help desk support is unable to resolve. ... expertise. Responsibilities/Duties: The position provides resolution/escalation/tracking of requests for desktop support ... gain customer concurrence for..

... 70 person Technology team to help take this mission to the ... smarter solutions, and support our Help Desk for two offices, two optical ... a big-picture thinker, which..

HBITS-03-11730 Duties include, but are not limited to, the following: Respond to all service requests. Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 ..

HBITS-04-12411 Duties include, but are not limited to the following: Act as single point of contact for users of the Department's Information Technology (IT) services and direct questions and report problems ..

... applications. Interact with users via Help Desk telephone, email, and face-to-face. Triage ... limitations. Provide immediate assistance and/or resolution of issues, where possible, or ... an advanced education 60..

... the root cause of a Help Desk request lies and implementing a ... with the technological savvy to help us keep up this record ... to maintain high SLAs..

... applications. Interact with users via Help Desk telephone, email, and face-to-face. Triage ... limitations. Provide immediate assistance and/or resolution of issues, where possible, or ... an advanced education. 60..

... To professionally and courteously answer Help Desk calls/e-mail messages as they come ... and assist the user with resolution using existing procedures and documentation. ... Level 1 and Level..

POSITION SUMMARY:  Provide technical expertise and high-quality IT support to customers on moderately complex issues. Ensure quality support with a high degree of customer service, expedient response time, and accurate information.This ..

HBITS-04-12466 Duties include, but are not limited to, the following: Respond professionally and courteously to all service requests. Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support ..

POSITION SUMMARY:  Provide technical expertise and high-quality IT support to customers on moderately complex issues. Ensure quality support with a high degree of customer service, expedient response time, and accurate information.This ..

HBITS-03-11811 Duties include, but are not limited to, the following: Respond to all service requests. Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 ..