Helpdesk Co-ordinator

Profile

Responsibilities

Answer Help desk calls

Responsible for assuring users are provided efficient and timely support

Monitors helpdesk requests and follows up with assigned personnel to ensure timely resolution of problems

Place, track, document and maintain all helpdesk requests utilizing a service request tracking system

Follow up with clients for additional information

Provides staff support for administrative tasks and projects

Provide level I technical support to end-users

Act as the escalation point for all requests and incidents

Track and analyze trends in Help Desk requests, run related reports and email surveys

Performs other administrative duties as needed

Knowledge, Skills, Abilities

Ability to learn software in order to research service requests

Top notch customer service skills

Comfortable interacting with law firm personnel

Multi phone line experience

Self starter and driven

Strong computer skills including Microsoft Office Suite, legal software experience is a plus

5 years law firm work experience or legal education equivalent, paralegal/legal assistant is a plus

Knowledge of law firm operations and procedures

Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

If this sounds like you, we want to meet you! We are a fun, professional team of experts. Ambition, loyalty, and exceptional performance will be noticed and rewarded! Please apply to rdr@perfectlaw.com

Company info

PerfectLaw Software
Phone : 305.444.6200
Fax : 305.444.1428
Website : http://www.perfectlaw.com